Shipping information

Our logistics partners: DHL and Deutsche Post

Sustainable CO2-compensated shipping with DHL GoGreen (insured and with shipment tracking). 

Zone 1 Germany

• Shipping costs DHL: €5.90
• From 29,- € goods value we deliver free of charge within Germany.

Zone 2 Austria and Switzerland

• DHL shipping costs: 9,90 €
  
• from 150,- € goods value: 0,00 €
  

Zone 3 (Belgium, Denmark, France, Liechtenstein, Luxembourg, Monaco, Netherlands, Poland, Czech Republic)

• DHL shipping costs: 9,90 €
  
• from 150,- € goods value: 0.00 €

Zone 4 (Great Britain, Italy, San Marino, Sweden, Slovakia, Slovenia, Spain, Hungary, Vatican City, Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Norway, Portugal, Romania)

• Shipping costs DHL: 14.90 €
  
• from 200.00 €

Zone 5 (all other countries)

• Shipping costs DHL: 49.90 €
• from 500 € goods value: 0.00 €

Shipping via DHL and Deutsche Post:

• According to DHL and Deutsche Post, the delivery time within Germany is usually two to five working days.
• Delivery to a packing station is only possible with DHL.

For deliveries to non-EU countries, additional fees and customs duties may apply. Further information can be found at https://ec.europa.eu/taxation_customs/index_de.

Info: Pre-orders will be shipped as soon as the item is available again. If you order several items and/or product sets that contain an item that is currently unavailable, these will only be shipped together as soon as all products are available again. This reduces packaging waste, CO₂ and thus protects our environment.

DHL delivery service

Dear customer,

According to DHL and Deutsche Post, the delivery time within Germany is 2 to 4 days. In the EU 4 to 12 days and to other countries around 14 days. These are guidelines; the parcel delivery service DHL and, if applicable, the respective DHL partner abroad are responsible for the final delivery time.

After handover to DHL, a shipment tracking number will be sent by email. The link to the shipment tracking number will be sent by email between 4 p.m. and 6 p.m. on the day of dispatch. Please check your spam folder.

If an order cannot be delivered by DHL or their partners abroad, it is usually returned to us. Possible reasons for this can be found on the following website:

DHL:  https://www.dhl.de/de/privatkunden/hilfe-kundenservice.html

If there is no error on the part of the buyer, such as an incorrect delivery address or no alternative drop-off location, we will send the order again at our expense.

If there is an obvious error on the part of the buyer (e.g. incorrect delivery address provided, not present, not picked up from the post office within 7 days of a DHL delivery, etc.), we charge 5.90 euros shipping costs plus 1 euro flat rate for expenses for redelivery within Germany. For redelivery outside Germany, we charge shipping costs according to zones plus 1 euro flat rate for expenses. These costs also apply to each subsequent delivery attempt.

If the order is delivered to a arn, the note can usually be found in the shipment tracking. But even without a note from the delivery person, it doesn't hurt to ask the neighbors. If DHL has delivered the order to the buyer's address and the corresponding note is in the shipment tracking, but the delivery has not been received, you should check whether an alternative drop-off location has been deposited with DHL; if necessary, please speak to the courier about this.

If payment has been received in full and booked with us, we will register the delivery with DHL one working day after the order. If payment is received by 1:00 p.m., we will register the delivery with DHL for collection on the same working day.

Further information on shipping: There must be a doorbell with the name of the addressee. If, for example, only the name of the partner is on the doorbell, the delivery address must be addressed accordingly.

If the package is to be delivered to the workplace, please be sure to include the name of the company in the delivery address. Without the company name, the package usually CANNOT be delivered.

If you are delivering via DHL to a parcel station, please provide the complete details of the parcel station and postal code, otherwise delivery cannot be made.

We will send the link to track the shipment by email with the tracking code between 4:00 p.m. and 6:00 p.m. on the day of dispatch. Please check your spam folder.